But apparently, she said that wasn't enough. McNac sent a copy of her driver’s license to verify her identity and later a bank statement. "I just want my money back and a person to find out what the heck," said McNac. She said she didn’t know she needed to, but she has now. McNac said she hadn’t verified her identity before depositing $1000 dollars. “Nobody has time to go through a 28-page user agreement and when I read it, I still don't see exactly how they have the right to do what they've done,” said McNac.Īccording to the Venmo Help Center, “If you have not yet completed identity verification, you will have a lower weekly spending limit of $299.99.” McNac tried depositing $1,000 into her Venmo account but got an email saying she'd violated the company's user agreement. It's just sitting out there,” said McNac. "I have one friend who's already on Venmo and I added her to my account and that's it and I didn't send her any money. She said she can't access the $1,000 sitting in her Venmo account. Delana McNac got a Venmo account so she could send money to a friend for their weekend getaway thinking the app would be convenient.
"180 days is a long time for a significant sum of money to be sitting somewhere interest-free at someone's whim,” said Delana Taylor McNac. Tulsa Woman Warns Others After Venmo Account Freezes Her AccountĪ Tulsa woman's Venmo account is frozen because she didn’t read the fine print and now, she has a warning for others about what went wrong.
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